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The Lone Worker Alarm Company +44 (01737) 226622info@sbes.co.uk
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SBES Man Down Alarm Support and Training
ALARM SYSTEMS

SBES Lone Worker Alarm System Support
& Maintenance

Support

SBES realises that customers are very busy people and places great importance on customer service. All enquiries are dealt with as quickly as possible.

Our dedicated 24/7 Product and Technical Support Division is responsible for resolving all technical queries relating to the entire SBES product range of lone worker alarms.

LifeSaver System Maintenance

For new systems, maintenance is inclusive for the first 12 months under our
12 month warranty.

Our Maintenance Department will write to you 1 month prior to expiration of your warranty offering you an annual maintenance/service agreement.

Under the annual maintenance agreement/service agreement we shall:-

  1. Service and maintain the system to a fully operational standard.
  2. Service and inspect the system at least once within the agreement.
  3. Conduct a full visual system inspection.
  4. Check & confirm programmed telephone numbers and make any required changes.
  5. Check & confirm programmed alarm messages and make any required changes.
  6. Conduct full signal test.
  7. Test associated telephone line.
  8. Check voltages
  9. Inspect/check/change system batteries.
  10. Ensure the system software is the latest version.
  11. Conduct Electrical Safety Test (PAT TESTING)
  12. Fully test the system
  13. Provide additional onsite user training on the system if the system is upgraded.
  14. Supply new parts and labour required for the maintenance of the system inclusive of battery replacements.
  15. Provide a full maintenance report.
  16. Provide full 24/7 Technical support
  17. In the highly unlikely event of a system fault, we will despatch an engineer to investigate and resolve with no associated ‘call out’ charges.

Responder & Protector Maintenance

For SBES Responder & SBES Protector maintenance, all units must be returned to SBES.

Contact us today for a free consultation

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LifeSaver maintainance covers on-site systems. Responder and Protector maintenance is on a return to SBES basis.


ISO EX Certification sbes Clients include:
Lone worker alarms Lone worker Alarms Member British Safety CouncilMan Down Alarm Member ROSPA
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